Refund and Cancellation

Payment of Fees

You must pay all fees by the due dates.

Upgrading, Downgrading, or Switching Solution

The amount You pay per billing cycle is dependent on the Solution selected and the number of Staff User Accounts selected. If You switch to a Solution which costs more or increase the number of Staff User Accounts in the middle of a billing cycle, Sapphire will invoice You at that time for the marginally increased amount You owe for that billing cycle. If You switch to a Solution which costs less or decrease the number of Staff User Accounts in the middle of a billing cycle, Sapphire will not be required to refund the amount by which You will have overpaid for that billing cycle, but instead will credit that amount towards the subsequent billing cycle(s).  To change your Solution or the number of Staff User Accounts, you must, at Sapphire s sole discretion, enter into a new license agreement for the Software on the then-current terms.

Price Changes

Sapphire reserves the right to change prices at any time.

Credit Card Billing

If You choose to pay by credit or debit card You authorize Sapphire to debit Your account renewal fees from Your card. Sapphire uses a third-party intermediary to manage credit card processing and this intermediary is not permitted to store, retain, or use Your billing information except to process Your credit card information for Sapphire Sapphire may use Your information in order to perform fraud screening.

Refunds

Sapphire has no obligation to issue refunds. Sapphire offer a 7 day evaluation account that should be used to evaluate and test the Services before purchasing. Any refunds will be made entirely at Sapphire's discretion.

Right to Refuse Access

Sapphire reserves the right to refuse anyone access to the Services for any or no reason.